Hi Steven,
Thank you for reaching out to us.
We have checked the return status, and unfortunately, we have not yet received your returned item.
Additionally, the UPS tracking does not show that the return package has been dropped off or scanned into their system.
Could you please verify whether you were able to drop off the package? If you did, we kindly ask that you check with the UPS Store to confirm whether the package was actually shipped or if it may still be at their location awaiting dispatch.
You can also monitor the tracking, which currently does not show any movement.
Please rest assured that as soon as we receive the returned package, we will inspect it promptly and issue your refund without delay.
Thank you for your cooperation, and we look forward to your reply.
Best regards,
ZIKS
VOOOOF Customer Support Team